Training for Service Excellence – Bob Woods

ADA – Bob Woods

Power and the effective delegation of it – Bob Woods

What skill sets should managers have? – Bob Woods

What's the difference between managers and leaders? Which do YOU want to be? – Bob Woods

Enhancing your personal and corporate creativity – Bob Woods

Effective strategic planning and management in hospitality – Bob Woods

Timeshare – Bob Woods

PREPARING FOR TRAINING:  The I.N.T.R.O. Method  How to create 10-15 minute training sessions – Gail Sammons

The Art of S.E.R.V.I.C.E: Selecting Employees who Respond to Very Important Customer Expectations – Gail Sammons

Time Management – Gail Sammons

Training Session Tidbits: Who, What, Where, How and When – Gail Sammons

Using Podcasts in Hospitality Human Resources – Gail Sammons

Hiring and Employment of Sales Personnel – Howard Feiertag

LEGAL ISSUES AND RISK MANAGEMENT

Employment Law – Christian Hardigree, JD

Safety and Security – Christian Hardigree, JD

Premises Liability – Christian Hardigree, JD

Bedbugs and Other Pesky Issues – Christian Hardigree, JD

SALES AND MARKETING

Managers Responsibility to the Sales Effort – Howard Feiertag

Negotiating to Your Best Advantage – Howard Feiertag

Hiring and Employment of Sales Personnel – Howard Feiertag

Understanding  Contracts for Group Business – Howard Feiertag

Overcoming Objections in Selling to Prospects – Howard Feiertag

Developing Leads for New Business – Howard Feiertag

Prospecting for Better Business – Howard Feiertag

The Consultative Sales Process – Howard Feiertag

Working the Trade Show for ROI – Howard Feiertag

Trends in the Hospitality Industry – Howard Feiertag

Writing Better Sales Letters – Howard Feiertag

Quality Customer Service Training – Howard Feiertag

Creating a Sales Plan for Your Marketing Plan – Howard Feiertag

Improving Sales Productivity via Market Segment Analysis – Howard Feiertag

PR and Sales - The Positive Relationship – Howard Feiertag

How to Have a Sales Effort Without a Sales Department – Howard Feiertag

No-Cost PR Pays Off in Big Bucks – Howard Feiertag

The Sales Blitz -  How it Works – Howard Feiertag

Catering is a "Repeat Business" Business – Howard Feiertag

How Networking Works – Howard Feiertag

How Tourism Works for Your Community  – Howard Feiertag

The Business of Selling Value – Howard Feiertag

FINANCIAL

Understanding the Balance Sheet – Karl Mayer

Financial Implications of Service Quality – Karl Mayer

Understanding Breakeven Analysis - – Karl Mayer

Business Planning and Forecasting – Rex Warren

Six Sigma in the Hospitality industry – Rex Warren